SUPPORT
Frequently Asked Questions
Everything you need to know about AuraWave.
Product & Features
What is AuraWave Pro?
AuraWave Pro is a medical-grade health wearable that tracks your heart rate, HRV, SpO2, sleep, temperature, and 50+ exercise modes 24/7. It features automatic stress detection and correction using vibration therapy.
What's included with AuraWave Pro?
AuraWave Pro ($399) includes all medical-grade health tracking sensors, the vibration motor for Auto Stress Relief, and 3 months of Sensor Gel FREE.
Is AuraWave Pro waterproof?
Yes. AuraWave Pro is rated IP68, meaning it's waterproof up to 50 meters. You can shower, swim, and exercise without removing it.
How long does the battery last?
AuraWave Pro lasts 7-15 days on a single charge depending on usage. Charging takes approximately 2 hours.
How accurate are the health measurements?
AuraWave's PPG sensor delivers clinical-grade accuracy for heart rate (±2 BPM) and SpO2 (±2%). Our sensors are ISO 13485 certified.
Auto Stress Relief
How does Auto Stress Relief work?
AuraWave Pro continuously monitors your HRV. When the AI detects a significant drop — indicating stress — it automatically delivers gentle vibrations that stimulate your vagus nerve, shifting your nervous system to rest-and-digest in under 2 minutes.
Can I feel the vibrations?
The vibrations are subtle and gentle — most users describe them as a soft, calming pulse. They're designed to be effective but not distracting.
Do I need the app open for Auto Stress Relief?
No! Auto Stress Relief runs entirely on the device — no phone connection required. The AI processing happens on the band itself.
Sensor Gel & Subscription
What is AuraWave Sensor Gel?
AuraWave Sensor Gel is a bio-conductive formula designed for the AuraWave Pro PPG sensor. Applied daily, it improves signal quality by up to 40%.
Can I cancel the gel subscription?
Absolutely. There are no contracts or cancellation fees. Cancel from your account dashboard at any time.
Shipping & Returns
Where do you ship?
We ship worldwide to 40+ countries. Standard shipping is free on all orders.
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied for any reason, return it within 30 days for a full refund — no questions asked.
Still Have Questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.